Privacy Policy | Airline Front Desk

Last updated: October 15, 2026

This Privacy Policy explains how Airline Front Desk (“we,” “us” or “our”) collects, uses, shares and protects personal information when you visit our website, call us, email us or use our travel assistance services (together, the “Services”). By using the Services, you acknowledge the practices described in this policy.

1. Information We Collect

Information you provide

Contact details — such as your name, phone number and email address.
Travel details — such as origin, destination, travel dates, number of travelers, cabin preference and special assistance requests.
Traveler information needed to book — such as full legal names, dates of birth, gender as shown on ID, passport or other travel document details, known traveler or redress numbers, and frequent flyer numbers.
Payment information — such as card details and billing address, provided when you make a purchase.
Communications — records of your emails, form submissions and, where permitted by law and with any required notice, calls with our team.

Information collected automatically

When you visit our website, we and our service providers may automatically collect information such as your IP address, browser type, device information, pages viewed, referring website, and the date and time of your visit. This may be collected using cookies, pixels and similar technologies, including analytics and advertising tools (for example, Google Analytics and Google Ads) to understand how our website is used and to measure the effectiveness of our advertising, including clicks on our phone number.

2. How We Use Your Information

To respond to your enquiries and provide the travel assistance you request.
To search for, book, change or cancel travel arrangements on your behalf.
To process payments and prevent fraud.
To send booking confirmations, itinerary updates and service-related messages.
To operate, maintain, secure and improve our website and Services.
To measure and improve our advertising.
To comply with legal obligations and enforce our terms.

3. How We Share Your Information

We do not sell your personal information for money. We share information only as described below:

Airlines and travel suppliers — to make, manage or change your reservations. Their use of your information is governed by their own privacy policies.
Booking and payment service providers — such as reservation systems, payment processors and fraud-prevention services that help us complete transactions.
Technology and business service providers — such as website hosting, form-handling, email, telephone and analytics providers that act on our behalf.
Government authorities — where required for travel (for example, passenger data required by aviation security or border authorities) or otherwise required by law.
Business transfers — in connection with a merger, acquisition or sale of assets, subject to this policy.
With your consent — or at your direction.

4. Cookies and Advertising Choices

You can control cookies through your browser settings, including blocking or deleting them. You can learn about Google's use of data and manage ad personalization at Google Ad Settings, and opt out of Google Analytics using the Google Analytics Opt-out Browser Add-on. Where our advertising uses data in a way considered “sharing” for cross-context behavioral advertising under applicable state law, you may opt out by contacting us as described below; we also honor Global Privacy Control (GPC) signals where required.

5. Phone and Email Communications

If you submit an enquiry, we may contact you by phone or email about that enquiry. We will not send you marketing text messages or pre-recorded calls without your prior express consent. You may ask us to stop contacting you at any time by telling our agent, replying to our email, or emailing support@airlinesservicefees.com.

6. Data Retention

We keep personal information for as long as needed to provide the Services, maintain records of bookings and transactions, resolve disputes, and meet legal, tax and accounting requirements. When information is no longer needed, we delete or de-identify it.

7. Data Security

We use reasonable administrative, technical and physical safeguards designed to protect personal information. However, no method of transmission or storage is completely secure. Please do not send payment card details by email or through our website forms.

8. Your Privacy Rights

Depending on where you live (including California, Colorado, Connecticut, Virginia and other U.S. states with privacy laws), you may have the right to:

Know or access the personal information we hold about you;
Request correction of inaccurate information;
Request deletion of your personal information, subject to legal exceptions;
Opt out of the sale or sharing of personal information or targeted advertising; and
Not be discriminated against for exercising your rights.

To make a request, email support@airlinesservicefees.com or call 877-360-4334. We may need to verify your identity before responding. You may use an authorized agent where permitted by law.

9. Children's Privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information from children through the website. Information about minor travelers is collected only from a parent, guardian or adult booking on their behalf, solely to make travel arrangements.

10. Third-Party Links

Our website may link to third-party websites, such as airline or government sites. We are not responsible for the content or privacy practices of those sites.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date above shows when it was last revised. Material changes will be posted on this page.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact us at support@airlinesservicefees.com or 877-360-4334.